Returns & refunds

Eligibility

• You have 30 days from the delivery date to request a return.
• Items must be unused, in their original packaging and with all accessories and labels included.
• Faulty or damaged items are always covered — send us a photo and we will replace or refund them.
• For hygiene reasons, used items that are in direct contact with your pet's mouth or skin cannot be returned once used.

How to return an item

• Email srpetgo@gmail.com with your order number and the item you want to return.
• We reply within one business day with the return address and instructions.
• Pack the item securely in its original packaging and send it with a trackable service.
• Send us the tracking number so we can confirm arrival.

Refunds

Once your return arrives and passes a quick check, we issue the refund to the original payment method within 5–10 business days, depending on your bank. You will get an email confirmation as soon as it is sent. Where a return is caused by a fault or a mistake on our side, we also refund the shipping you paid.

Contact

Any doubt about a return, an exchange or a refund: email srpetgo@gmail.com and a real person will reply within one business day.