Privacy policy
This policy explains what personal data we collect when you visit or order from Sr.petgo, why we collect it, and the rights you have over it.
Last updated: August 2026
Template notice: this page is a GDPR-aware template. The store owner must review, complete and adapt it (legal entity, address, data protection contact) before relying on it.
Who we are
Sr.petgo is an online store selling accessories and gadgets for dogs and cats. The data controller is [legal company name], [registered address], [company registration number]. Data protection contact: [DPO or responsible person, if applicable].
You can reach us at any time at srpetgo@gmail.com.
What data we collect
- Order data: name, delivery and billing address, phone number, items ordered, order value and order history.
- Contact data: email address and the content of messages you send us.
- Payment data: processed directly by our payment provider. We receive only a confirmation and the last digits of the card, never the full card number.
- Browsing data: IP address, device and browser type, pages visited and interactions, collected through cookies and similar technologies.
- Review data: name (or initials) and review content if you choose to leave a product review.
Why we use it and on what legal basis
- To process, ship and support your order — performance of the contract with you.
- To answer questions and handle returns or refunds — performance of the contract and our legitimate interest in customer service.
- To keep the store secure and prevent fraud — legitimate interest.
- To measure how the store is used and improve it — consent (analytics cookies) or legitimate interest for strictly aggregated measurements.
- To send marketing messages, where offered — consent, which you can withdraw at any time.
- To meet accounting and tax obligations — legal obligation.
Who we share data with
We only share what each service needs to do its job:
- Shopify — hosts our store, catalogue and checkout, and stores order and customer records.
- Our payment processor — handles payment authorisation and fraud checks.
- AutoDS — order processing and fulfilment, including passing delivery details to the supplier and carrier.
- Judge.me — collects, stores and displays product reviews, including review invitation emails.
How long we keep it
Order and invoicing records are kept for as long as required by tax and accounting law in [country]. Support conversations are kept for up to [X] years. Cookie and analytics data is kept for the retention period of each cookie listed in our cookie policy. Reviews stay published until you ask us to remove them.
Your rights
Under the GDPR you can ask us to give you access to your data, correct it, delete it, restrict or object to its processing, or send it to you or another provider in a portable format. Where processing is based on consent, you can withdraw that consent at any time.
To exercise any of these rights, email srpetgo@gmail.com. We reply within 30 days. You also have the right to complain to your national data protection authority.
International transfers
Some of our providers process data outside the European Economic Area. When that happens, transfers are covered by the European Commission's standard contractual clauses or an adequacy decision, together with additional safeguards where needed.
Contact
Questions about this policy or your data: srpetgo@gmail.com. Postal address: [registered address].